619841 Sr Customer Experience Specialist Job at Planet Pharma, San Diego, CA

RlE4K2o2YWxZYXc3bVhrNDNlbUk3TnpwVVE9PQ==
  • Planet Pharma
  • San Diego, CA

Job Description

Sr Customer Experience Specialist

San Diego, CA, 92122 - 100% onsite for the most part - can work from home on occasion when customers are not onsite, but must be able to commute to Illumina every day and be onsite when customers are onsite

12 month extendable CONTRACT

Pay Rate: $39.00 - $48.75

Tasks and Responsibilities

  • Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of Illumina products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

  • 3+ years of experience working in a customer experience role
  • Experience in medical device, biotech or pharma highly preferred
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
  • Working outside of normal business hours may be required

Job Tags

Contract work, Remote job,

Similar Jobs

Midwestern Baptist Theological Seminary

Worship Pastor Job at Midwestern Baptist Theological Seminary

 ...The Worship Pastor at College Heights will have the unique opportunity to shape his role in accordance with his spiritual gifts and areas of passion, in alignment with the churchs mission and needs. While certain core responsibilities are expected, we are committed... 

Veterans Affairs, Veterans Health Administration

Senior Social Worker Job at Veterans Affairs, Veterans Health Administration

 ...Summary Senior Social Worker is located in the TVHS PTSD Clinical Team (PCT) as part of the...  ...practice social work at the master's degree level Current state requirements may be...  ...various GS levels - particularly those at the entry level The incumbent is viewed as the... 

Gifted Hands Enterprises

Remote Call Center Representative - Non-Profit Support Job at Gifted Hands Enterprises

 ...Are you looking for a rewarding, flexible work-from-home job? As a Remote Call Center Representative , you will process donations for...  ...with potential for raises Performance-based advancement opportunities Friendly and collaborative virtual team environment... 

Searchlogic Recruiting, LLC

Accounting Specialist / Bookkeeper Job at Searchlogic Recruiting, LLC

 ...invoices, create vouchers, research outstanding payables, and handle payment entries. Accounts Receivable: Generate invoices, manage...  ...financial operations. Treasury Management: Assist in daily cash application and payments processing. Reporting: Prepare financial... 

Space Vector Corporation

Electrical Assembler Job at Space Vector Corporation

 ...Job Title: Electrical Assembler Job type: Full-time, non-exempt. This role requires the ability to obtain a future Security Clearance is required for the role. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Location:...