Senior Director, Call Center Operations (Call-Center Manager)
Working arrangement - 5 days per week Fort Washington location
Compensation $85,0000 to $100,000 + 7.5% achievable performance bonu s
We are seeking a dynamic Call Center Operations Leader to oversee the performance, efficiency, and overall management of an Insurance companies customer engagement center. This role will focus on vendor partnerships, operational excellence, customer experience, and team leadership.
Key Responsibilities:
Vendor & Operations Management:
Technology & Data Insights:
Marketing & Sales Integration:
Leadership & Strategy:
This role is ideal for a leader who thrives in a fast-paced environment and is passionate about optimizing customer engagement.
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