Central Station Dispatcher Job at Mulhaupts, Indianapolis, IN

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  • Mulhaupts
  • Indianapolis, IN

Job Description

Job description:

General Emergency Monitoring, a division of Mulhaupts, is currently hiring hard-working individuals, who want to make a difference in other people’s lives while working in our 24-hour alarm monitoring center. No sales calls or telemarketing!

This is an entry-level position with on-the-job training. The training period is rigorous and fully paid. Training takes approximately 8-10 weeks and generally takes place Monday - Friday during the dayshift . Once training is fully completed, employees are transitioned to their shift and allowed to be on the internet, read, do homework, etc. at their desks during downtime.

Duties include:

  • Answer incoming phone calls and process them using set procedures.
  • Respond to emergencies by calling customers on alarms.
  • Notify customers of alarm system signals as necessary.
  • Dispatch and interact with local law enforcement and private security.
  • Document all alarms and signals received.
  • Dispatch on-call technicians to assist customers with issues.
  • Process and respond to customer communication.


Requirements:

  • Prior call center or phone experience preferred.
  • Ability to communicate effectively in a clear speaking voice.
  • Excellent attendance and punctuality.
  • Proficiency in using Windows-based operating systems.
  • Must sign a confidentiality agreement.
  • Must complete a comprehensive nationwide background check.
  • Must pass a pre-employment drug screen and post-hire random drug testing.


Job Type: Full Time.

Benefits:

  • 401(k).
  • 401(k) matching.
  • Dental Insurance.
  • Employee discount.
  • Health insurance.
  • Paid time off.
  • Vision insurance.


Schedule:

  • Evening shift.
  • Night shift.
  • Weekend availability.

Job Tags

Full time, Local area, Currently hiring, Shift work, Weekend work, Day shift, Afternoon shift, Monday to Friday,

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