Commercial Lines Insurance Processor Job at Seltzer Group Partners, Orwigsburg, PA

RXdvNWhheWhhYWc5bW53OTJlcVA1OXp2Vnc9PQ==
  • Seltzer Group Partners
  • Orwigsburg, PA

Job Description

About Us

Founded in 1948, Seltzer Group Partners offers businesses and people the best insurance programs available, delivers superior risk-management solutions and provides exceptional thought leadership. Our mission is to change the way our clients view insurance and manage risk. This enables us to deliver the highest-quality coverage that protects what they value most. Today, Seltzer Group Partners works with individuals and businesses in 11 different locations in eastern Pennsylvania, including Orwigsburg, Pottsville, Emmaus, Reading, Myerstown, Mount Penn, White Haven, Reading, Honey Brook, Lansford and Bethlehem. We also serve customers in Bradenton, FL. Seltzer Group Partners provides a team of people to help our clients with a wide range of specialized services. Every client is assigned a Client Advocate to quarterback and champion our client's specific business needs across our portfolio of different services. Each service area, whether it's business insurance, workers'​ compensation management, disaster recovery, safety, personal insurance or human resources management, has its own practice leader who also works directly with clients on those specific issues.

Commercial Lines Insurance Processor

Position Summary:

The Commercial Lines Insurance Processor role will provide support to several aspects of commercial account servicing while adhering to agency procedures and standards as well as Seltzer core values.

Responsibilities:

  • Answer and direct phone calls appropriately.
  • Receive and return calls in a timely, courteous manner, providing customer service experience effectively and efficiently.
  • Assist customers with billing inquiries, payments, proof of insurance, mortgagee changes.
  • Correspond with the insured and companies to obtain information or inform them of their account status or changes.
  • Enter data into computer for use in managing accounts.
  • Update our agency management system with manual renewals.
  • Document and follow-up on all cancellation non-payment notifications.
  • Document each interaction with a customer in our agency management system and attach emails and documents in accordance with agency procedures.
  • Develop and maintain relationships with clients to retain business.
  • Understand the limits of insurance coverage interactions with clients.
  • Maintain a courteous and effective relationship with clients, co-workers, insurance carriers, business contacts and represent the agency in an ethical and professional manner.
  • Maintain confidentiality of company and client information.
  • Any other duties, responsibilities or activities as assigned.

Qualifications:

  • High School Diploma required
  • Minimum of 1 year of related customer service experience; commercial lines insurance experience desired
  • Active Pennsylvania Property and Casualty License preferred or the willingness to obtain the license within 12 months of date of hire
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with an agency management system, preferably Applied Epic
  • Ability to learn and use individual company software and programs to service accounts
  • Knowledge of processes for providing customer service
  • Must display a positive attitude at all times
  • Strong oral and written communication skills
  • Ability to listen and speak effectively to others
  • Ability to manage one’s own time
  • Ability to organize, plan and prioritize workload
  • Ability to take direction and work both independently and as part of a team

Hours: Monday-Friday, 8:30am-5:00pm

Office Location: 609 Route 61 South, Orwigsburg, PA 17961

Benefits:

  • Competitive Compensation
  • Health Insurance Plans (PPO, HSA, Copay Options)
  • Dental Insurance
  • Vision Insurance
  • Company Paid Disability Insurance
  • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
  • 401(k) with Safe Harbor Match
  • Paid Time Off
  • Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Job Tags

Holiday work, Monday to Friday,

Similar Jobs

Bowai HiredExpat

Futian, Shenzhen //August 2025//Homeroom Kindergarten teacher Needed in August 2025 in Futian, Shenzhen; (up to 29k after tax, housing) Job at Bowai HiredExpat

Starting DateAugust, 2025; Location: 1. Futian district, Shenzhen near Qiaoxiang station of line 2;

REI (Recreational Equipment Inc.)

0067 - Reno NV - Store Sales Specialist Job at REI (Recreational Equipment Inc.)

Overview: Come shape the future of the outdoors. REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with...

InSync Healthcare Recruiters

PM&R Opportunity in Cookeville, TN Job at InSync Healthcare Recruiters

 ...includes MRI, X-ray, DME, PT Equity in Real Estate Available Profit Sharing in New ASC Outstanding Medical Benefits for entire family 401K with employer match + Pension Plan For more information, please email a copy of your CV today to ****@*****.***

Get It - Hospitality

Call Center Agent - Remote | WFH Job at Get It - Hospitality

 ...software. Navigate through different systems and emails to gather information and provide timely updates to students. Attend remote training sessions to stay up-to-date on new programs and services. Foster a professional, welcoming environment for fellow employees... 

Legacy Health

Clinical Specialist Respiratory Therapist Job at Legacy Health

When every breath counts, when every heartbeat is precious, you are there. Your skills and knowledge make a difference in the treatment of adult, geriatric, pediatric and neonatal respiratory patients. In doing so, you strive for the Legacy mission of making life better...