About Us
At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Operations Associate to join our team and help us maintain our high standards of customer care.
About the Role
As a Customer Operations Associate, you will work directly with the thousands of dental clinics using AirPay software. In this role, you will work closely with customers to guide the integration set-up process, troubleshoot issues, and ensure customers can maximize the value of our solution. You will partner with Sales, Customer Success, and the Dev team to deliver a seamless customer onboarding experience. Your expertise will directly impact customer satisfaction, retention, and product adoption. Over time, this role may grow to additional responsibilities beyond integrations.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Key Responsibilities
Skills & Qualifications
Please note that you must be legally authorized to work in the U.S. for this position.
Compensation:
$80k – $115k + equity
"This position may be initially offered as a contract role, with the potential to transition to a full-time position based on performance and business needs."
How to Apply:
Interested candidates are encouraged to submit their resume via LinkedIn. We look forward to hearing from you!
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