Position Summary:
The Customer Service Representative is to serve as LaMotte's initial and primary contact with customers, and present LaMotte in a professional, knowledgeable, and courteous manner at all times.Principle duties include supplying basic product information, processing orders and resolving customer service problems. In circumstances where necessary, the representative is to serve as the customer's advocate within LaMotte, being certain that the Customer's viewpoint is properly presented and understood. This position reports to the Customer Service Manager. Customer Service
Schedule & Hours:
Day Shift, Monday through Friday, 8:15am – 5pm.
Qualifications/Job Requirements:
Duties and Responsibilities:
1. Handles the Telephone.
2. Processes Orders.
3. Resolves Customer Service problems.
4. Maintains Knowledge of Products and Resources Available.
5. Communicates Information to Appropriate Individuals.
6. Transfers Appropriate Calls to Technical Svc and Software Support Teams.
** Customer Service Representatives are encouraged to respond to these requests when they know the proper reply.
7. Communicates with Supervisor regarding.
8. Works in Production or Assists in other departments when Customer Service is fully staffed and/or Customer Service Manager acknowledges that the Customer Service workload is light.
Miscellaneous Duties:
Work Environment/Physical Demands:
Works indoors in a temperature-controlled environment. Primarily sits at desk, talks on telephone, and works on computer; however, walks to and from printers and fax machine, meetings, restroom, etc.; performs 5-S program tasks and responsibilities (see Customer Service’s 5-S program to determine specific physical requirements).
LaMotte Company, a 100+ year-old global industry leader in developing and manufacturing premier water analysis solutions, operating in Newark, DE, Chestertown, MD and Warwick, UK. Our products are used around the world to accurately, quickly, and conveniently test water in a multitude of applications.
LaMotte offers paid time off including vacation, sick leave, and paid holidays. Full-time employees, who regularly work at least 30 hours per week, are eligible for employer-provided insurance including health, dental, vision, disability, life insurance, and supplemental insurance. Full-time employees are eligible to contribute to our 401(k) plan with an employer match available.
LaMotte is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state, or local laws.
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