Infosys is seeking Genesys Cloud Lead Developer This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Addison, Tx or Charlotte, NC or Pennington, NJ or be willing to relocate to the area. This position may require travel to project locations.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
4+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows
Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API’s / On-Prem API’s integration.
Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API’s.
Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions.
Strong experience in Genesys Cloud Admin configurations including - Contact Center, Telephony, Integrations, Routing, people, and permissions, Outbound etc.
Experience in building / integrating AI BOT’s to Routing framework.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
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