ROLE AND RESPONSIBILITIES
Pulse-MD is currently looking for Medical Receptionists for our Briarcliff office. The Medical Receptionist performs a variety of tasks including excellent customer service via phone and in person, referring callers to the appropriate departments and assisting patients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff by the center. Patient services are the key priority in this position requiring the front desk receptionist to serve as a point of contact with other internal departments, all with fostering an environment which promotes patient comfort and trust. The positions must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interaction.
PRINCIPAL DUTIES AND RESPONSIBILITIES OF THE FRONT DESK RECEPTIONIST INCLUDES, BUT IS NOT LIMITED TO:
-Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry.
-Provides information to callers according to the facility’s policies and procedures and transfers calls as needed to the appropriate person.
-Welcomes and greets patients/visitors to the facility in a manner that is helpful and friendly.
-Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to policies and HIPAA requirements.
-Maintains patient waiting areas, files and front desk areas in a manner that is organized and neat.
-Informs patient of any existing balance noted in computer and request payment before being seen.
-Enters all new patient information into the computer system correctly and verifies all existing patient information upon check in.
-Verifies all insurances and collects copay/deductible/coinsurance payment as appropriate.
ADDITIONAL DUTIES AND RESPONSIBLILITES MAY INCLUDE, BUT IS NOT LIMITED TO:
-Exercises problem-solving and conflict resolution skills when handling a patient complaint; refers patient complaints to the front desk manager as needed.
-Attends scheduled department staff meetings.
-Performs other duties as may be required.
-Be a supportive team player for all urgent care center co-workers.
PROFESSIONAL RESPONSIBILITY STANDARDS
- Adhere to professional expectations as outlined in the employee handbook.
-Demonstrate flexibility in relation to work schedule.
-Participate in department and company-sponsored meetings and events.
WORKING SCHEDULE
-A minimum of three 12 hour shifts for full time obligation.
-Full time will be expected to work every other weekend and some holidays.
-Flexibility to cover Mahopac and Mohegan Lake office when needed.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
-Minimum high school degree or equivalent.
-Understands the importance of maintaining confidentiality under HIPAA standards.
-Must provide excellent customer service and interpersonal skills.
-Intermediate to advanced phone skills.
-Must be highly flexible and adapt to the changing needs of the facility.
-Well developed communication skills.
-Ability to work well under pressure with minimal supervision. Flexibility to handle a variety of tasks.
-Ability to apply written instructions and standardized work practices.
-Ability to establish and maintain effective relationships with staff, patients, and families.
-Willingness to take responsibility for actions; act positively upon feedback from others.
-Able to withstand physical & mental demands: standing, walking, stooping, bending. Occasional stress in working with tense patients.
-Basic computer knowledge.
Every Friday Saturday Sunday Local only
...Chief Clinical Officer Vibra Specialty Hospital of Portland 10300 NE Hancock Street, Portland, OR COME BUILD YOUR CAREER WITH VIBRA... ...quality care at the bedside. Our culture fosters engagement, diversity and advocacy. Our goal is to empower our employees and...
...Advanced Professional Security Guard at Denver International Airport : Security Guard Denver International Airport Join... ...to 50 pounds. Availability : Flexible to work various shifts, including nights, weekends, and holidays. Why Join APS? We take pride...
...Gardener/Landscaper We are seeking a reliable and skilled Gardener / Landscaper to provide professional landscaping, lawn care and to enhance the outdoor spaces to ensure they remain esthetically pleasing, functional and healthy. The ideal candidate will have experience...
...technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals,... ...of experience, we want you. As an independent contractor licensed insurance agent with HealthMarkets, youll be collaborating with...