Reservations Staff Job at Glacier Raft Company, West Glacier, MT

R0F3L2hhV3RZSzB6bm4wNDIrcU80TjdrVmc9PQ==
  • Glacier Raft Company
  • West Glacier, MT

Job Description

Primary Job Description

The Reservationist is responsible for being knowledgeable about Glacier Raft Company trips, cabins and area information. Primary responsibilities include helping check in guest for fishing and overnight trips, as well as cabins and wedding guest, assist with answering phone calls, taking reservations via phone or in person, collecting payments for reservations, and answering emails in a timely manner.

Reports to: Reservations Manager, Brandon Gonski

Primary Responsibilities

  • Learn all of Glacier Raft Company’s products and services
  • Check off opening/closing list as you get task finished 
  • Answer Phones
  • Listen to voicemails
  • Respond to all emails for the company
  • Answer Tawk Chat messages in a timely manner
  • Book reservations (over the phone or in person), answer questions, reschedule/cancel trips
  • Check in daily fishing trips, overnights, cabins, weddings, and self-guides
  • Helping guest with local area information 
  • Print off cabin/room/hostel check in’s, pair with maps, make keycodes
  • Constant communication with LG’s, DT, Housekeeping, and Kitchen 
  • Help in Outdoor Center when needed
  • Call all missing digital waiver guest for the following day
  • Enter all paper waiver emails in excel spreadsheet for e-newsletter 
  • Update cabin boards (Occupied, Ready to clean, or Clean)
  • Print off daily fishing, shuttle, self-guide, overnight trips for following day
  • Take payments/overdue payments for reservations
  • Pay fishing/overnight guides and give credits
  • Enter Daily Use # for fishing trips and river days for overnight trips
  • Communicate with SMO and GH on package trips
  • Book all Booking and Expedia bookings into Adventureres that come through Email, make sure to close/open cabins & rooms so we don’t get over bookings
  • Respond to all Booking and Expedia reviews
  • Update Multiday board and Spreadsheet
  • Set up and coordinate large group trips and special events

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education & Experience: High school diploma; Customer service experience

Physical Ability: While performing the duties of this job, the employee is regularly required to talk, stand, walk, sit, bend, kneel, and lift

Licenses: Valid driver’s license is required.

Job Tags

Seasonal work, Local area, Outdoor, Night shift,

Similar Jobs

United Bank

Talent Selection Coordinator Job at United Bank

 ...Job Description The Talent Selection Coordinator provides clerical and administrative assistance to the Recruiting and Training Departments. The Coordinator is responsible for the recruiting application systems and job postings for the entire bank, and coordination... 

Luxury Bath NJPA

Entry Level Marketing Job at Luxury Bath NJPA

 ...-level, we provide ALL training and no experience is necessary. Our goal is to build your...  ...knowledge of business, communications, marketing, and sales. This position is perfect...  ...Whether you are a student looking for a paid internship or a laborer looking for a change, this... 

Artisan Crew

OPENING: Search Engine Marketer / Pay Per Click Specialist: 1099 Job at Artisan Crew

Location: Los Angeles - Department: Internet MarketingAre you certified in Google Analytics, Google AdWords and can analyze the monkey out of marketing statistics?We have openings for account managers / optimizers.Please add "[ACE] INTERNET-MARKETER-(last name)"... 

APF Properties LLC

Executive Assistant Job at APF Properties LLC

 ...Excel and PowerPoint. Ability to prioritize work, exhibiting superior organizational skills. Excellent interpersonal skills, oral and written communication skills. Strong attention to detail and follow up skills. If you are interested in applying... 

VitalCore Health Strategies

Substance Addiction Counselor - CAC, CAADC, CADC Job at VitalCore Health Strategies

Join the VitalCore Health Strategies Team! Were people who are fueled by passion, not by profit. VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care, has an opening for a Full-Time, Day Shift Substance Addiction Counselor at Massachusetts...