Job Description
Summary Hiring an experienced Velofix Rider Service Technician (RST). A passion for cycling, thorough knowledge of mountain, road, hybrid, and electric bike services, and a customer service-focused attitude are the qualities at the top of our list!
About Velofix: Velofix is a mobile bike shop offering convenient, top-quality bike repair and maintenance services directly to customers. We pride ourselves on providing personalized, efficient, and expert service at our clients' doorsteps. Our goal is to keep customers riding and ensure their bikes are in top condition, whether they're commuting, training, or competing.
Position Overview: - As a Rider Service Technician (RST), you will be the face of Velofix, providing high-level bike repair, maintenance, and customer service. You?ll be responsible for delivering outstanding service directly to clients, managing daily operations of the mobile shop, and ensuring all repairs are completed to the highest standards. This role requires both technical expertise and excellent communication skills, as you'll engage directly with customers and manage various service appointments.
You are
- Dependable
- Customer Service-oriented
- Adaptable
- Detail-oriented
- Proactive
- Positive
- Problem solver
Repair and bike build, overhaul, and tune up experience required. Shop management experience strongly preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.
Duties Duties include but are not limited to:
- Apply velofix standards in the assembly, tune up, and repair of a wide range of bikes and e-bikes, including road, time trial, gravel, mountain, and children's bikes.
- Evaluate the mechanical condition of the product and estimate the cost of repairs.
- Communicate proactively with customers prior to scheduled appointments.
- Manage time of daily scheduled appointments, including travel time between homes / service locations.
- Provide an educated assessment for a bicycle repair or service for the customer that includes an estimated completion date.
- Perform in-home troubleshooting, service, and repairs of all Peloton models, including Peloton Bike, Tread, and Row (training and tools provided). Professional coordination with Peloton technical service personnel is a required element of this work.
- Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
- Record and report any deficiencies not addressed by the repair work being done to the customer and owner.
- Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
- Experience with Point-of-Sale (POS) systems such as Lightspeed, including inventory management and order process.
- Manage and stock all inventory, and work with owner to schedule orders and maintain inventory. Maintain Mobile Bike Shop cleanliness including bench and common workspace.
- General maintenance and upkeep of the Mobile Bike Shop, including fuel, fluids, interior and exterior cleanliness, and reporting any maintenance issues to owner.
- Assemble new bicycles, including in-home delivery.
- Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
- Align wheels.
- Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
- Install and adjust brakes and brake pads.
- Sell bicycle parts and accessories.
- Install new tires and tubes.
- Clean and lubricate bicycle parts.
- Install vehicle parts or accessories.
- Adjust vehicle components according to specifications.
- Explain technical product or service information to customers.
- Sell products or services.
- Perform basic equipment maintenance.
- Order materials, supplies, or equipment.
- Assemble mechanical components or machine parts.
- Align equipment or machinery.
- Disassemble equipment for maintenance or repair.
- Other duties as needed/ assigned.
Requirements Requirements include but are not limited to:
- Minimum 6 years experience preferred working as a technician / mechanic in a bike shop.
- Previous bike assembly and tune up experience or equivalent required, shop maintenance experience strongly preferred.
- Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
- Strong attention to detail
- Ability to maintain open and positive relations with owner and customers
- Interest in developing own skills and knowledge
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Ability to periodically lift 40 pounds
Nice To Haves - Preferred candidates will demonstrate at least an understanding of shop management functions, primarily inventory management and POS systems (Lightspeed experience preferred).
- Strongest priority given to prior shop managers and/or prior entrepreneurs / business owners.
- Experience with in-home service and repairs also strongly desirable; particularly with exercise equipment such as Peloton but also including home installation or services of appliances or technology as well.
Benefits A competitive benefits package including store and corporate partner discounts and flexible scheduling is available to all associates.
About Us velofix South Chicago is the newest franchise in the velofix portfolio, beginning operations in January of 2025. velofix South Chicago services bikes, e-bikes, and Peloton fitness equipment across the southwest Chicago suburbs, including Aurora, Naperville, Wheaton, Hinsdale, Bolingbrook, Downers Grove, Western Springs, La Grange Park, Brookfield, Oak Brook, and Burr Ridge, Illinois. velofix is North America's largest fleet of mobile bike shops, in business since 2014 in more than 60 communities in the U.S. and Canada. velofix provides convenient, reliable, and easy bike servicing right at your doorstep, with no hauling, hassle, or waiting. velofix South Chicago Rider Service Technicians (RST) have the opportunity to run their bike shop the way they've always wanted, earning increasing pay with the growth of the business, even potentially equity in the franchise. Come be a part of the future of bicycle and e-bike service with velofix!
Job Tags
Full time, Flexible hours, Afternoon shift,