Warranty Claims Manager Job at MetroTech Automotive, Charlotte, NC

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  • MetroTech Automotive
  • Charlotte, NC

Job Description

Responsibilities & Duties (included but not limited to):

  • Lead and mentor Claims Administrator, ensuring the smooth delivery of claims services
  • Review policies, investigate claims, and determine the payable amount based on coverage and guidelines
  • Make accurate and timely decisions on claims, providing clear reasons for their determination
  • Ensure adherence to company policies and procedures, as well as compliance with all applicable laws and regulations
  • Evaluate Automotive Car Care claims to determine exposure, liability, and damages
  • Answer incoming claim calls concerning warranty coverage and claim issues from customers and dealerships
  • Manage and respond to emails in our NetSuite portal
  • Prepare necessary forms and gather documentation for all valid claims
  • Communicate internally with management regarding the status of Goodwill claims
  • Make strategic recommendations for scope of coverages and any changes in compliance language
  • Maintain information on various platforms (primarily Excel spreadsheets) for reporting purposes
  • Perform miscellaneous administrative job duties as required

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