Job Description

We're Hiring: IT Manager!

We are seeking an experienced and dynamic IT Manager that is  Responsible for the overall management of the Property’s IT support efforts and staff. Ensure that problems are identified and resolved in a timely manner. Plan, organize, and implement Property’s IT projects. Develop, implement, and maintain P&Ps, systems, and methods for the effective management and control of group operations.

Location: Norfolk, VA
Role: IT Manager (Direct Hire)
Relocation Offered:  Yes

RESPONSIBILITIES:

• Manage and direct activities of the Property’s IT group to ensure the timely and accurate installation, maintenance, and repair of computer hardware, software, and peripherals.

  Ensure the team’s timely and accurate identification, resolution, documentation, and tracking of problems.

• Responsible for personnel-related matters including interviewing, hiring, scheduling, training, coaching, evaluating, promoting, counseling, and discharging.

• Manage IT-related projects, installations, and the like for the Property.

• Keep senior management apprised of needs, problems and issues.

• Develop, implement, maintain, and ensure compliance with P&Ps.

• Responsible for managing group’s annual budget.

What We’re Looking For: 

• Must have prior Casino experience
• High school diploma or equivalent required; Bachelor’s degree in a computer science discipline or a comparable level of experience preferred.
• Five (5) of supervisory (or higher) level experience in an IT Support position required; must have in-depth familiarity with IT Support operations and Tier Support operations.
• Advanced knowledge of network fundamentals such as LAN/WAN, TCP/IP, and network.
• Must have at least four (4) years of applied experience with Windows 2000, Windows 7, workstation topologies, and network hardware.
• Must be A+ certified.
• ITIL V3 Awareness training preferred.
• Must have advanced computer networking, client-server, and AS400/iSeries experience.
• Must have excellent project management and proven leadership skills in positions of increasing responsibility.
• Must be knowledgeable about network equipment, hub, switches, and servers.
• Must have excellent communication and time-management skills.
• Must be familiar with various casino business systems and the full suite of Microsoft Office applications.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

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